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Automation Service
epMotion®
Keep your process in motion!
epMotion® and its dispensing tools are precision instruments. As such, they should be regularly maintained and calibrated which will help
ensure continuing high accuracy, precision and reproducibility. With our epMotion maintenance and calibration plan options we help you maintain premium performance of your epMotion over an extended period of time? Our Qualification Services include all function tests, calibration and adjustment services needed for Installation and Operational Qualification (IQ/OQ) of your instrument?
Preventive Maintenance
Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.
Global epMotion® Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
Global epMotion® Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
Our comprehensive service agreements
- "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
- "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
Our preventive maintenance only service
- "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications
Calibration Services
Qualification Services
Dispensing tools are precision devices. For this reason, they should be regularly maintained and calibrated, which will help ensure their continuing high performance in precision and accuracy.
IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.
epMotion®-Service Agreements
| Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| epMotion® 5070 | ||
| epMotion® 5073 | ||
| epMotion® 5075 | ||
| epMotion® 96 Flex | ||
| epMotion® 96 | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
*Where feature is present
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
epMotion® 96 Preventive Maintenance Services
| Ordering Information | epMotion® 96 Flex | epMotion® 96 |
| Checks and Maintenance | ||
| Cleaning | x | x |
| Lubrication of dispensing block | x | |
| Checking the safety mechanisms and device functionality | x | x |
| Checking and exchanging of 96 O-rings on tip cones | x | |
| Checking and exchanging of constant force spring, spring washers and TIPS handle springs (every 2 years) | x | x |
| Software/firmware update if applicable | x | x |
| Verification/Calibration | ||
| > Leak test (50 μl + 300 μl, or 300 μl + 1000 μl tips) | x | x |
| Gravimetric Test systematic error - 6 volumes x 5 measurements | x | |
| Photometric Text random error - 2 volumes x 5 measurements | x | |
| Documentation | ||
| > Maintenance report and label | x | x |
epMotion® Preventive Maintenance Services
| Ordering Information | Preventive Maintenance |
| epMotion® 5070 | |
| epMotion® 5073 | |
| epMotion® 5075 | |
| Cleaning and Maintenance | |
| Cleaning of housing/accessories | |
| Checking epMotion® for external visible damages | |
| Exchange of CAN bus cables/O-rings of dispensing tools | |
| Software update* | |
| Functional Check | |
| Instrument set-up, initial operation, instruction of user | |
| Tip ejector, level sensor and carrier | |
| Barcode Reader with epBlueTM ID* | |
| Thermal modules* and vacuum chamber* | |
| TMX module*/TMX module w. Magnetic Finger module* | |
| UV light/ CleanCap (HEPA Filter)* | |
| Memory | |
| Evaluation of stored data | |
| Verification | |
| Calibration/adjustment of level sensor and carrier | |
| Calibration/adjustment of vacuum chamber* | |
| Verification of operating parameters according to specifications | |
| Calibration/Adjustment of Thermal modules | |
| Calibration/Adjustment of Eppendorf ThermoMixer Module | |
| Calibration/Adjustment of Magnetic finger module | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |
*Where feature is present
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
epMotion® Calibration Services and Other Services
| Ordering Information | |
| 1-channel dispensing tool calibration – 10 measurements per test volume (min, mid, max) including Preventive Maintenance | |
| 8-channel dispensing tool calibration – 10 measurements per test volume (min, mid, max) including Preventive Maintenance | |
| 1-channel dispensing tool calibration – 10 measurements per test volume (min, mid, max) without Preventive Maintenance | |
| 8-channel dispensing tool calibration – 10 measurements per test volume (min, mid, max) without Preventive Maintenance | |
| 1-channel dispensing tool calibration, Professional – 10 measurements per test volume (min, mid, max) with preventive maintenance as left and as found | |
| 8-channel dispensing tool calibration, Professional – 10 measurements per test volume (min, mid, max) with preventive maintenance as left and as found | |
| epMotion® 96 Flex dispensing head calibration - 5 measurements per test volume (min, mid, max, each with smaller and larger tip) acc. to ISO 23783 including preventive maintenance | |
| UV lamp exchange | |
| epMotion® 5070 installation | |
| epMotion® 5073 installation | |
| epMotion® 5075 installation | |
| epMotion® 96 installation |
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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